Next Generation of Customer Online Interaction

While most of us in the U.S. were enjoying the day off and the summer sunshine, my colleagues from Optaros Europe were having a webinar: “Enabling the next generation of customer online interaction.”

They discuss a project Optaros did with Swisscom Hospitality Services as an example of the impact next generation Internet applications can have customer interactions, as well as how we think such applications are most effectively delivered.

The presentations from the webinar are now available:

• David Douek, Product Management, Swisscom Hospitality Services: Swisscom Hospitality Services Room 2.0 (Case Study) (pdf|899.27 kB)
• Joel Gardet, Project Manager, Optaros: What it means to assemble next generation internet applications (OptAM) (pdf|4.05 MB)
• Bruno Von Rotz, VP Strategy & Research, Optaros: The Evolution of the online customer communication and interaction (pdf|3.46 MB)