Social Media Engagement, Ice Cream, and Murder

Earlier this summer, the Altimeter Group and WetPaint collaborated to produce the ENGAGEMENTdb site and related ENGAGEMENTdb Report ( a free download).

It’s truly a must-read if you’re interested in how large brands are engaging their customers through social media. In the Introduction, Ben Elowitz (of WetPaint) and Charlene Li (of Altimeter) claim:

While much has been written questioning the value of social media, this landmark study has found that the most valuable brands in the world are experiencing a direct correlation between top financial performance and deep social media engagement. The relationship is apparent and significant: socially engaged companies are in fact more financially successful.

So now we know it pays to be social, but it is important to note that by “social,” we’re talking about deep engagement, not merely having a presence.

But there’s an interesting rhetorical slip there – in the space between “a direct correlation between top financial performance and deep social media engagement” and “it pays to be social” we’ve crossed the gap between correlation and causation.

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