Quality online is a lot like quality offline
The Fall 2006 issue of the MIT Sloan Management Review includes an article titled “How Do Customers Judge Quality in an E-tailer?” (online full-text...
Year: 2006
How do I gouge thee? Let me count the ways . . .
(Yes, I’m still catching up on my reading – I find I can get through about 15 magazines in a 2hr flight just skimming and pulling out what looks wor...
“Under Construction” is sooo Web 1.0
While traveling yesterday I finally caught up with the stack of industry magazines I’ve been carrying around for the last few weeks. (I find I still prefe...
Walmart.com on open source
Matt Assay (Walmart.com runs open source) points to a Yahoo News article on Wal-Mart’s recently launched redesign with features built on top of the Open L...
Are you now, or have you ever been, a member of Web 2.0?
Wow. It’s been a crazy couple of days in the Blogosphere. It all began innocently enough, with a post on Lawrence Lessig’s blog: The Ethics of Web 2...