The first part of this week I was out in Los Angeles for the inaugural Magento Imagine eCommerce conference (more about that to come). En route, I ended up trying (via standby) to get on an early flight for one leg (ATL to LAX), and just got squeezed onto the flight as the last passenger.
This meant five hours plus in a middle seat in coach. Nothing to write home about — this certainly falls in the first-world-problems camp — just the average run-of-the-mill experience that makes traveling tiring.
The next day, I got this in my email:
Excellent, proactive customer service. Never got one of these before – maybe it only comes with a certain level of Medallion Status?
Not that 500 sky miles is going to make any significant difference (and never mind that of course on every full plane there are lots of folks in middle seats) but I thought it was quite clever to notice and simply acknowledge that the much heralded benefits of being a frequent flier didn’t apply in this case.
Good work Delta, and thanks for the aisle seat on the way home.