Business Value of Interaction? – The more the better

This post on the Enterprise Web 2.0 Blog – “Where is the Business Value in Enterprise 2.0?” is a very interesting exposition of an article in the McKinsey Quarterly, “Competitive advantage from better interactions.” (registration is required to read the McKinsey Quarterly).

The authors (of the article, that is, not the blog post – both are well worth reading) begin with the assertion that collaborative, complex problem solving activities are critical to modern companies, and argue that “companies that make these activities–and the employees involved in them–more productive will not only raise the top and bottom lines but also build talent-based competitive advantages that rivals will find hard to match.”

Fair enough, but what’s this got to do with Enterprise 2.0?

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The beating heart of the internet? Social connections

I’ve long been a big fan of the Pew Internet & American Life Project, if “fan” is the right word to use for an independent, non-profit research organization. I’m always eager to see a new Pew report or presentation released.

Last week they published “Riding the Waves of ‘Web 2.0’” which “provides a short history of the phrase, along with new traffic data . . . to help frame the discussion.”

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